Refund Policy

Last Updated: January 26, 2026

At Hypecrews, we strive to ensure complete customer satisfaction with all our services. However, we understand that circumstances may arise where a refund is necessary. This refund policy outlines the terms and conditions under which refunds may be granted.

1. General Refund Principles

• All refund requests must be submitted in writing to our support team
• Refunds are evaluated on a case-by-case basis
• Processing time for refunds typically takes 5-10 business days
• Approved refunds will be issued to the original payment method
• Refund eligibility depends on service delivery status and terms

2. Service-Based Refunds

• Digital Marketing Services: Full refund available if campaign hasn't started. Partial refund for campaigns in progress based on work completed
• Web Development: Full refund available before project commencement. After commencement, refund based on milestone completion
• Content Creation: Full refund available if content hasn't been delivered. No refunds for delivered content
• Social Media Management: Pro-rated refund for unused months with 30-day notice
• Consulting Services: Full refund available if session hasn't occurred. No refunds for completed sessions

3. Subscription Services

• Monthly subscriptions can be cancelled at any time with 30-day notice
• No refunds for partial months of subscription service
• Annual subscriptions offer a 30-day money-back guarantee from purchase date
• Prorated refunds available for annual subscriptions cancelled after 30 days

4. Non-Refundable Items

• Domain registration fees (managed by third parties)
• Third-party software licenses
• Setup fees and consultation charges
• Completed custom work that meets agreed specifications
• Fees for expedited services

5. Refund Request Process

1. Contact our support team at support@hypecrews.com with your request
2. Include your order number, service details, and reason for refund
3. Provide any supporting documentation if applicable
4. Our team will review your request within 3 business days
5. You will receive written confirmation of approval or denial

6. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter to our customer advocacy team. All disputes must be submitted in writing within 30 days of the initial decision. Our advocacy team will conduct a thorough review and provide a final determination within 10 business days.

7. Policy Updates

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy.